Return & Refund Policy

Last updated: March 2026

At Beauty Lab, we are committed to providing premium beauty and skincare products that meet the highest quality standards.

However, we understand that occasionally a product may not meet your expectations. To ensure a fair and transparent process, please review our Return & Refund Policy below.

1. Our 30-Day Policy

You have 30 days from the date your order is delivered to request a return or exchange.

If more than 30 days have passed since your delivery date, we are unfortunately unable to offer a refund, exchange, or store credit.

2. Fast-Track Store Credit (Recommended) 🎁

For the quickest resolution and to avoid international banking processing times, our preferred refund method is Beauty Lab Store Credit (Digital Gift Card).

Benefits include:

• Fast Approval: Store credit is issued promptly once your request has been approved by our support team.
• No Expiration: Your digital gift card never expires and can be used on any future Beauty Lab purchase, including promotional offers and bundles.
• Possible Return Waiver: If you choose Store Credit, Beauty Lab may, at its sole discretion, waive the requirement to return the physical product, saving you the cost and inconvenience of international return shipping.

3. Conditions for Refunds to the Original Payment Method

If you prefer a refund to your original payment method, the following conditions apply:

• Health & Hygiene Requirements: Due to health, safety, and hygiene regulations applicable to skincare and cosmetic products, returned items must be unopened, unused, and in their original sealed condition. Products that have been opened, tested, or altered cannot be refunded.
• Return Shipping Costs: Customers are responsible for all return shipping costs to our designated international returns facility. We strongly recommend using a tracked and insured shipping service, as Beauty Lab cannot guarantee receipt of returned items.
• Non-Refundable Charges: Original shipping fees and any Shipping Protection fees (if selected) are non-refundable.

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact our support team as soon as possible.

Claims must be submitted within 48 hours of delivery and include:

• Your order number
• Clear photographs showing the issue

Once verified, we will gladly provide either a free replacement or full Store Credit, depending on the circumstances.

5. Order Cancellations

Our fulfillment team begins processing orders shortly after they are placed.

If you need to cancel or modify your order, please contact us within 12 hours of placing it.

Once an order has entered the fulfillment process or has been shipped, it can no longer be canceled and will instead be handled according to our standard return policy.

6. How to Request a Return

To begin a return, please contact our customer support team at:

support@beautylab.com

Please include:

• Your full name
• Your order number
• The reason for your request

Important: Please do not send your package back to the sender’s address shown on the parcel.

Our team will review your request and provide you with the correct authorized return address and detailed return instructions.